Description
Position Details :
Title: Early Career Field Service Technician
Location: Cary, NC
Shift: Day shift
Compensation: 60k-65k
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K)
Travel: 70%
Vaccine Requirement: None
Position Description :
The company Early Career Program is designed to cultivate the next generation of field technicians through a comprehensive 24-month training initiative. This program includes both classroom training and practical, on-the-job experience with seasoned Field Service employees. Trainees are exposed to a broad range of Power Delivery applications such as installation, commissioning, maintenance, and retrofits, as well as advanced-level field service functions including power system studies, protective relays, project management, and data center startups. After successfully completing the program, participants are eligible to advance to the role of Associate Field Service Technician, equipped with the knowledge and experience required to excel in the field.
•Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
•Trainees complete 12 months of classroom and hands-on training to acquire foundational skills.
•Participants engage with mentors to learn the necessary skills and objectives to become trusted advisors to customers.
•Trainees disassemble, inspect, reassemble, and test equipment at company factories to gain a thorough mechanical and electrical understanding of the products.
•Participants obtain company factory-based certifications for all legacy and active products to ensure proficiency in product handling and maintenance.
•Trainees learn how to write technical reports, order materials, secure quotations, and prepare job status reports, all of which are essential for delivering superior customer service.
•The final city-based location for each trainee is determined based on resource needs and individual skillsets towards the end of the program, taking into account any specific location preferences, although these cannot be guaranteed.
Requirements:
•High School diploma/GED with 4 years of related experience, or Associate's degree with 2 years of experience, or Bachelor's degree
•Ability and willingness to possess and maintain a valid passport and driver's license (or other US government ID cards, as needed)