212 Customer Service Representative Jobs in Cincinnati, OH
Hydrotech is Hiring a Customer Service Representative Near Cincinnati, OH
Description
Primarily responsible for providing effective customer service for all internal and external Hydrotech customers by
utilizing excellent, in-depth knowledge of company products and programs. The customer service representative
will work with team members from all departments to act as a liaison, provide product/services information and
resolve any emerging problems that our clients might face. The goal of the customer service representative is to
provide an exceptional level of customer support and maintain high customer satisfaction.
Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity,
collaboration, and accountability.
Requirements
- Interact directly with customers either by telephone, email or in person
- Provide customer with information and literature detailing the services that Hydrotech offers
- Provide customer with a detailed inspection report including pricing and estimated delivery after our service technician has inspected the component to be repaired
- Generate quotes for new commodities with price and lead time at the customer’s request or items that have been inspected and have been deemed damaged beyond repair or damaged beyond economic repair.
- Follow up with customers should they have any questions or concerns related to the provided quote
- Respond quickly and accurately to customer inquiries and organize workflow to meet customer timeframes
- Follow up with the customer after the inspection report has been sent to ensure that the customer does not have any questions or concerns.
- Follow up with the customer to obtain a disposition on how they would like to proceed with an item sent in for evaluation at intervals determined by the Service Manager
- Process customer returns and issue return authorizations according to established department policies and procedures
- Provide feedback to service manager(s) regarding customer inquiries, comments and complaints.
- Take payment information and other pertinent information such as addresses and contact information
2. Service Department Support
- Obtain quotes from vendors for material and services needed to complete repairs.
- Pick-up and deliver customer repairs as needed
- Pick-up shop supplies, materials and components needed to complete repairs
- Transfer incoming and outgoing materials from shipping carriers and customers
- Process orders to return customer property when requested
- Document and scrap items customer wishes not be repaired or returned
- Serve as a back up to the Service Coordinator during absences
COMPETENCIES:
- High degree of interpersonal skills with excellent written and oral communication skills.
- Must possess the personal discipline to establish the proper image as a representative of Hydrotech with the ability to meet and work with the customer in a professional manner.
- Computer proficiency, including Microsoft Office Suite.
- Ability to move or transfer products with an overhead crane and or forklift.
- Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames.
- Ability to operate both as a member of a team and independently.
- Ability to speak to and hear employees/clients via phone or in person.
- Additional Mental Requirements: compare, decide, problem solve, analyze and interpret.
QUALIFICATIONS:
Education/Experience
- High school diploma, trade school certificate or General Education Degree (GED).
- Previous customer service experience preferred.
Licenses/Credentials/Certifications
- Valid Driver’s license with no minor moving violations within the most recent 36-month period and no major violations or suspensions in the most recent 60-month period.
PHYSICAL AND MENTAL DEMANDS:
- Office hours average 40 per week; depending on business needs, additional hours may be required, including evenings and weekends.
- Standard work hours for the service department are Monday through Friday, 7am – 4pm and/or as aligned with manager and site needs. Remote work arrangements applicable as approved by manager.
- Work typically performed in an indoor office and shop environment.
Travel
- Minimal – Less than 5%.
Job Summary
Full Time
$39k-50k (estimate)
08/26/2024
10/24/2024
hydrotechco.com
BRAINTREE, MA
25 - 50
2004
FRANK B MARINO
<$5M
Related Companies
About Hydrotech
Established in 2004, HydroTech has been designing, renovating, and constructing pools, water features and spas for commercial and residential projects. We use innovative design and industry-leading construction techniques that meets each clients specific needs.
The job skills required for Customer Service Representative include Customer Service, Customer Support, Microsoft Office, Customer Interaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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