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How you will make an impact
As our Senior Customer Success Manager, you will serve as the primary point of contact and project manager for our customers in the North American market, helping them achieve their technical and business goals while driving retention and expansion using our product. You will build personal relationships with multiple stakeholders per account, earning their trust and respect by enabling them to succeed. You will work closely with our Sales, Product, and Support team and report directly to our VP Customer Experience.
Who We're Looking For
If you are a self-starter with the ability to work independently, manage time effectively, and drive sales without constant supervision, and if you have an entrepreneurial spirit with the willingness to take the initiative, experiment with new approaches, and adapt quickly to changes, this may be a great opportunity for you.
High-level responsibilities
In this role, you will project manage successful onboardings, advise customers on best practices to ensure long-term project success and help customers establish Centres of Excellence. Further, we define what success and value mean for each customer, to ensure that their implementation achieves their business goals.
What you will be working on:
What we expect from you
The Process
The application is reviewed.
Intro call with our Talent Manager.
Interview with our VP of Customer Experience
Case study with debriefing with our Commercial and/or Leadership Team.
Team Fit Call & Reference Check.
Job Offer.
The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.
About us
Hygraph is an equal-opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.
Full Time
$124k-172k (estimate)
08/04/2024
10/02/2024