In This Role You Will Execute On:

• Make application decisions and modifications based on detailed design plans.
• Lead the strategy and development around maintaining security profiles for application(s).
• Coordinate and oversee necessary application upgrades and enhancements.
• Work with server team to ensure application hardware is sufficient to support requirements.
• Provide guidance to other business application team members on application administration, usage and support.
• Drive active participation in user groups associated with business application(s) to improve user experience & utilization within Hylant Group
• Provide escalated application support & assistance to internal customers.
• Assist with establishing and/or maintaining any integrations impacting the Business Application ecosystem.
• Create team communications and bulletins.

• Work closely with direct reports to provide business users with solutions for needs where gaps currently exist.
• Work with business sponsors on developing roadmaps for solutions with the goal of meeting business needs and ensuring solutions are being optimized.
• Work closely with IT staff to design and implement application to meet needs defined in project scope and requirements.
• Strategize with Business Solutions Consultant and Managing Director on additional application solutions needed within the organization
• Identify resource requirements for projects.
• Develop and execute communication plan for projects, including those needed for internal team and business sponsors.

• Assist with the Development and support of training plans part of the Agency Business Solutions full stack of applications.
• Assist with the deployment of job aids and communication regarding changes, enhancements, and upgrades to supported business application(s)
• Provide ongoing guidance to direct reports on ticket triage and resolutions.

In This Role You Will Need:

• Requires the minimum of a Bachelor’s degree, a minimum of 3-5 years work experience, or adequate combination of education and experience, successfully leading insurance application projects or support.
• Technical/Project Management Certifications are a plus, but not required.
• Knowledge of Insurance is required.
• Insurance licensing or designations are a plus, but not required.
• Working knowledge of Applied Systems Solutions (Epic, CSR24, Indio) is strongly desired.
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent planning, organizational and time management skills
• Excellent analytical and interpersonal skills
• Flexibility and creativity for developing business solutions
• Ability to collaborate effectively within the department, as well as cross-functionally within the organization