Job Summary:
The KIA Service Advisor at Hyman Brothers Auto Group is responsible for providing exceptional customer service and support to clients who bring their vehicles in for service or repair. This individual contributor role works closely with the Service Manager and Service Technicians to ensure efficient and timely vehicle maintenance and repair services. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for exceptional customer service. This is a full-time, position located in Midlothian, Virginia.
Compensation & Benefits:

• Competitive salary based on experience
• Medical, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• Employee discounts on vehicle purchases and service
• Career advancement opportunities

Responsibilities:

• Greet customers and provide a warm and welcoming atmosphere
• Listen actively to customer concerns and accurately document service requests
• Review vehicle maintenance history and recommend additional services as needed
• Prepare and present service estimates to customers
• Coordinate with Service Technicians to ensure timely completion of service requests
• Communicate with customers throughout the service process, providing updates and addressing any concerns
• Schedule service appointments and manage the service appointment calendar
• Maintain accurate and up-to-date service records
• Handle customer complaints and find appropriate resolutions
• Follow up with customers after service to ensure satisfaction and address any additional concerns
• Provide exceptional customer service at all times

Requirements:

• High school diploma or equivalent
• Previous customer service experience in the automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Proficient with computer software and technology
• Valid driver's license and a clean driving record
• Availability to work on evenings and weekends as needed
• Ability to stand for extended periods

EEOC statement:
Hyman Brothers Auto Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds to apply.