Job Title Dealer Contact Job Family Customer Service Operations Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc., a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact in Danville, IL Here at Hyster-Yale, we are always looking for new talent with curiosity and drive to join our team. We offer a variety of career opportunities in engineering, manufacturing, sales, marketing, finance and more. This position requires a large amount of dealer contact in the Aftermarket & directly affects the sales of parts. To maximize efficiency, this position must adapt to different customer cultures and tendencies instantaneously, while providing the best customer service in the industry. Incumbents are expected to be able to make decisions related to, and not limited to: Proper parts identification, Alternate sourcing during “truck down” backorder situations, canceling parts orders, adjusting backorder priority levels, air or premium cost authorization. Incumbents are expected to make recommendations related to, and not limited to: Order types for Dealer consideration, Dealer use of return privileges, policy adjudication, enhancements to current Dealer and/or HYMH systems and/or procedures. What you will do: Assist Hyster and Yale dealers in all parts order related concerns including parts identification, ordering, expediting, and tracking. Incumbent will Coordinate between Dealer and various parts departments in areas regarding parts returns, core returns, parts claims, invoicing and credits. This position is expected to communicate to both brands adapting effortlessly to various customer cultures and tendencies. Act as prime point of image projection and responsiveness for the distribution chain and is critical to customer satisfaction. The position is expected to motivate other Company resources and/or redirect resources toward aggressive, and often premium, resolution expense. Incumbent must possess interpersonal skills needed to overcome objections and be able to influence the opinions and actions of others. Who you are: Assist Hyster and Yale Dealers in determining order status by utilizing various logistic tools available providing tracking/proof of delivery information. Staff omni-channel (voice and chat) communication, in addition to traditional incident volume Address quality issues set forth by dealers, Greenville, and various other company personnel worldwide. Assist Dealers with parts/core return problems and credit memos. What you will need: BS Degree, Associates degree with 1-year related experience High School Diploma/GED with 2-6 years related experience. Skills, Experience & Abilities Highly self-motivated individual with the ability, interpersonal and facilitation skills to work across functional team boundaries. Data Analysis/Problem Solving Skills Excellent Communication/Customer Service Skills Parts/Service Manual Knowledge & Print Reading Skills Familiarity with telematics industry Who we are: Hyster-Yale designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale has been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: Hyster-Yale offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #ON-SITE Job ID 0029 Employment Type Full time Work Hours 40 Travel Required Primary Location HY US Danville, IL Address 1010 East Fairchild Street Zip Code 61832 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled At Hyster-Yale Group, our goal isn’t just to build the best lift trucks possible, but to create solutions that enable our customers to improve the overall efficiency and effectiveness of their businesses. Product development is informed, on-going and proactive. Our wide global presence, among the largest of all material handling manufacturers, enables Hyster-Yale to commit the resources necessary to ensure our lift trucks are some of the most innovative in the industry. Through our global reach, in-depth business analysis and industry experience, Hyster-Yale Group provides unparalleled product support to our dealers, customers and suppliers. It all translates to higher productivity and lower cost of ownership for our customers.