General Purpose

Assist the Branch Manager and staff with warehouse, office operations and customer support.

Essential Duties and Responsibilities

Inventory/Supply

• Process technician parts orders and transfers to maintain inventory levels, and track back ordered parts for all van, office, or satellite locations.
• Complete requests for RA’s, Stock level management, part identification, etc., as needed.
• Review Parts inventory report for proactive supply orders
• Ordering supplies (Branch office and Mobile Service Techs)
• Support shipping process. Duties may include: Preparing items for shipping, completing shipping documents, and tracking shipments.
• Support the Van and Distribution Center inventory audit process.
  • Participating in counts, keying counts into spreadsheets, and variance reconciliation.
• Maintain Mobile Van Master list for expiration dates.

Support Office Organization

• Maintain office work environment including cleaning and organizing.
• Other duties as assigned.

Support Customer Service and Business growth

• Answer phone calls and emails in a professional manner.
• Compare year over year service to look for any missed service opportunities
• Work with the inside Sales/Service departments on loss of service at particular customers.
• Scheduling service visits and update technician calendars.
• Upselling services (preventative maintenance/ seals changed/ oil changes/ etc.)
• Research customers in service areas for additional opportunities.
• Email/call Customers to schedule calibrations coming due - track communication

Support Billing Process

• Assist as needed (back up to Office Admin) in entering work orders into SAP as well as calling or emailing to obtain PO or credit card.
• Obtain information from customers for New Customer Account Set-Up, Vendor Set-Up, etc.

Supervisory Responsibilities - none

Education/Experience Required

• High School Diploma
• Preferred 2-4 years of administrative experience, preferably in an industrial or commercial setting
• Preferred familiarity with heavy industry terminology/applications or tools applications

Computer Skills Necessary

• Microsoft Outlook, Word, Excel, TEAMS, SAP

Physical Demands/Requirements

• Desk work, typing, answering phones.
• Physical work in the warehouse from time-to-time.

Work Environment

• Standard office environment of moderate noise level.
• Ability to sit/stand for prolonged periods of time.