RMA Manager

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment to ensure that customers’ build requirements are understood and disseminated; roll up feedback and respond appropriately to these requests. Manage and execute predefined processes.

Responsibilities:

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned task in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Resolves RMA related issues working closely customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorts product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Qualifications:

• 1-3 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented. Including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc..
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.