Employment Type: Full time Shift: Day Shift Description: Position Purpose: The customer Service Technician delivers and maintains home medical equipment. What you will Do: Schedules deliveries with customers and makes phone calls prior to delivery. Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home. Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service. Communicates to client pertinent Mercy Home Care services and billing information. Hours/Schedule: (Full time; Days; Weekend/Holiday Rotation; Etc.) Minimum Qualifications: A. Education [formal]: High School diploma or GED required B. Experience: Previous home care and/or delivery experience preferred with demonstrated competency. One to two years recent general work experience required. C. Special Skills and Competencies: Ability to work with patients and families with diverse opinions, diverse religious and cultural ideals and values. Ability to work autonomously with minimal direction and be accountable for practice. Must be able to function professionally in a client's home where conditions may be less than desirable Current motor vehicle driving license, and ability to travel to client's residences required. Ability to work evenings, weekends, and take call. Requires the willingness to work any assigned eight-hour schedule, overtime, and rotating on-call duty as scheduled. Position Highlights and Benefits: Education Assistance offered Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater Competitive wages; including weekend and night differentials Generous paid time off program Retirement Savings program with employer match starting on Day 1 Ministry/Facility Information: MercyOne North Iowa Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.