Employment Type: Part time Shift: Day Shift Description: Position Purpose: The customer Service Technician delivers and maintains home medical equipment. What you will Do: Schedules deliveries with customers and makes phone calls prior to delivery. Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home. Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service. Communicates to client pertinent Mercy Home Care services and billing information. Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, and documents patient notes. Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment. Maintains company vehicle to be clean and in good working order. Documents vehicle maintenance. Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities. Records lot numbers (when required) into computer system/spreadsheet for regulatory compliance. Enters preventative maintenance of serialized equipment into HME software system. Reports client non-compliance with prescribed equipment to manager for appropriate follow-up as well as any environmental concerns in the client's home. Hours: Part-time / 20 hours week Minimum Qualifications: Education [formal]: High School diploma or GED required. Previous home care and/or delivery experience, preferred. A minimum of one-year recent general work experience required. Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years. Position Benefits and Highlights: Education Assistance offered Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater Competitive wages; including weekend and night differentials Generous paid time off program Retirement Savings program with employer match starting on Day 1 All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam. EEO Employer F/M/Veteran/Disabled In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.