Employment Type: Full time Shift: Day Shift Description: Position Purpose: The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. What you will do: Greets and welcomes patients and visitors to the clinic courteously and ascertains the reason for the visit or phone call. Determines next step in meeting the patient's needs. This may include entering telephone call information into the electronic health record. Schedules patient appointments determining the type of visit and amount of time to allow according to the providers' workflow. Arranges for interpreter services as needed. Helps patients find care at the appropriate level in other network facilities as needed. Responsible for validating/obtaining and entering demographic and insurance information into the clinic and hospital patient accounting systems by interviewing the patient, family member and /or guarantor. Conducts online insurance eligibility/verification. Determines when new consent forms are required and explains to patient/family members. Informs patients and families of the expectation of payment at time of service and collects same. Makes referrals to the financial counselors as needed. Documents the payment in the patient accounting system and provides the patient with a receipt. Prepares the bank deposit and reconciles daily collections. May reconcile the monthly bank statement. Responsible for cash management in the clinic. May assist clinical staff with prior authorizations for medications and diagnostic services which may include assisting with assigning preliminary CPT and ICD 10 billing codes. Hours: Full Time, Day Shift Minimum Qualifications: Education: High school diploma or equivalent; knowledge of medical terminology is preferred. Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma Computer experience preferred. Position Highlights and Benefits Education Assistance offered Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater Competitive wages; including weekend and night differentials Generous paid time off program Retirement Savings program with employer match starting on Day 1 Ministry/Facility Information: MercyOne North Iowa Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.