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Lead Quality Engineer
IAC Group Southfield, MI
$97k-115k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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IAC Group is Hiring a Lead Quality Engineer Near Southfield, MI

General Description
  • Warranty will oversee and continually improve the efficiency and effectiveness of IAC North America’s warranty process and related systems.
  • This includes working directly with customers, suppliers, and our manufacturing plants on claim data analysis, debit management, contract review, part return analysis, lessons learned, and read across implementation.
  • This position will lead, develop, train, and enhance the skills of the plant warranty champions, and ensure cross-functional warranty teams are engaged with timely execution of necessary actions.
  • The Lead Quality Engineer - Warranty will be the subject matter expert for customer warranty knowledge in North America.
Position Specific Requirements (PSR)
  • Lead the auditing and development of initiatives for satisfactory compliance, and the enhancement of warranty management related requirements, e.g., CQI-14.
  • Warranty Claim Data Management including the acquisition, analysis, and accuracy of customer warranty claim data.
  • Ensure part reviews are happening with Engineering and Manufacturing personnel to address warranty claims along with providing updates to internal and external stakeholders.
  • Establish metrics to track timely closure of issues and actions.
  • Develop reliable and accurate warranty data reports and performance metrics for executive review.
  • Establish key customer contacts for warranty processes.
  • Ensure warranty part reviews and associated claims, responsibility, and associated debits are reviewed, concurred, reported, tracked, and communicated.
  • Connect with IAC plant warranty leads to ensure parts are analyzed in a timely manner. Escalate to ensure timely actions are completed, as necessary.
  • Work with IAC plant warranty leads to maximize supplier recovery for supplier caused warranty issues.
  • Participate in the contractual review process for warranty terms and conditions as needed.
  • Be subject matter expert in the establishment of technical factors for assigned customer portfolio.
  • Ensure technical factors are reflective of warranty performance in the field. Monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.
  • Ensure lessons learned are timely distributed and read across to pertinent products, processes, customers, suppliers, plants and are captured in Control Plans, D/PFMEA’s, design guidelines, etc.
  • Undertake special projects as required
Physical Requirements
  • Durations of sitting for long periods
QualificationsEducation:
  • BS/BA required
  • BS/BA in engineering preferred
Knowledge/Skills/Abilities
  • Ability to create and maintain professional relationships with internal and external customers, suppliers, and teams.
  • Maintain professional demeanor in person, via e-mail, and on the telephone.
  • High standard of ethics, integrity, and accountability.
  • Well versed in warranty cost reductions and continuous improvement activities.
  • Able to work independently with minimal supervision, handle multiple tasks simultaneously, and prioritize accordingly.
  • Self-driven to excel in a fast-paced, cross-functional environment.
  • Strong analytical, problem solving, organizational and time management skills.
  • Customer service and detailed oriented.
  • Excellent follow-up practices.
  • Passion for continuous learning and staying up to date on recent developments and innovations in the warranty industry.
  • Excellent verbal and written communication skills.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$97k-115k (estimate)

POST DATE

05/28/2024

EXPIRATION DATE

07/12/2024

WEBSITE

iacgroup.com

HEADQUARTERS

IOWA CITY, IA

SIZE

15,000 - 50,000

FOUNDED

2006

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

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About IAC Group

International Automotive Components (IAC) is a leading global supplier of automotive components and systems, including interior and exterior trim. The companys 2017 sales were $4.4 billion. Headquartered in Luxembourg, IAC Group operates 50 manufacturing facilities in 15 countries. The company has more than 60 total locations in 19 countries, including 18 design, technical and commercial centers, and employs more than 22,000 people globally. For more information, visit www.iacgroup.com.

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