EXAMPLES OF WORK:
Provide customer service support to end-users
Provide support, maintenance, and enhancement of system functionality
Collaborate with team to ensure the stability, integrity, security, and efficient operation of business systems.
Provide guidance on application functionality and capabilities.
Define, modify, and configure systems to meet business needs.
Consult with users to identify business needs, document business requirements, and translate into technical specifications.
Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding
Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications
Review delivery team output to ensure requirements are interpreted and met correctly, define, and execute test cases for testing, debug and troubleshoot, and assist with training.
Lead team involved in completion of project assignments, requiring proficient knowledge of project management.
Monitors overall Business System effectiveness and recommends potential improvements.
Performs other job-related work as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of:
Business systems analyst concepts, principles, best practices
Business system design, configuration, functionality, integrations, and data flows.
Incident, Request, Change and Problem Management
SDLC, ITIL, Agile and related frameworks.
Project Management concepts and practices.
Business and Vendor relationship management practices.
Skill in:
Critical-thinking, problem-solving, and analytical skills.
Collaboration, communication, writing, organization, and time management skills.
Effective leadership skills to facilitate, influence, train, motivate and lead others.
OPEN REQUIREMENTS:
Bachelor’s degree in specific discipline being recruited or related field AND four (4) years of experience
OR
Eight (8) year combination of education, training, and experience. Professional experience must be in the specific business work stream being recruited.
Required to assist in maintaining 24 X 7 systems availability