Job Summary

The International Sales Representative position is responsible for providing efficient and accurate customer and banking services while delivering the IBC Experience .

Duties must be carried out accurately and efficiently in a fast-paced environment. This includes meeting customer needs by offering bank products and services and establishing new relationships and improved sales.

Provides an excellent opportunity career-oriented individual.

Job Description :

ESSENTIAL JOB FUNCTIONS

Delivers the IBC Experience by providing prompt, efficient and friendly customer service that result in sales.

Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them.

Assists customers with account-related requests such as : (i) establishing or closing an account, inquiries about bank products and services, questions about checking and savings account transactions, etc.

ii) transfer funds to assist customer needs; (iii) contact customers to notify them of check orders, debit cards, etc.

and (iv) update customer contact information and records. This may include interacting with other bank departments.

Logs and updates the bank’s system (Horizon) with notes regarding customer interaction.

Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.

Assists to prepare with origination & servicing of deposit accounts and loans; also, gather all required documentation to comply with bank’s policies and procedures.

Meets customer financial needs by offering products and services through the Referral Program.

Demonstrated ability to exercise discretion and confidentiality they will work with important customer information.

Attends meetings, events, and participates in the bank’s outreach projects.

Other duties as assigned.

SKILLS

Sales skills, customer service and goal oriented.

Enjoy working with customers can begin conversation, build rapport, promote, and sell.

Able to process transactions accurately and efficiently.

Proficient in computer skills and knowledgeable in Microsoft Office and its applications.

Strong written and oral communication skills in English and Spanish.

Basic math skills and ability to use calculator functions.

Analytical skills, with attention to detail.

Team player.

EDUCATION & EXPERIENCE

High school graduate or GED equivalent

Prior sales or office work experience a plus.

Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees.

See below for a brief description of the benefits that would be available to you as an IBC Bank employee. Many of the benefits are also available to your dependents.

Medical Coverage

We offer employer paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage.

As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Eligibility : After initial probation period.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Eligibility : After initial probation period.

Basic Life Insurance

All full-time employees are eligible for an employer paid life insurance plan.

Eligibility : After initial probation period.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Eligibility : After initial probation period.

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Eligibility : After initial probation period.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Eligibility : After initial probation period.

Child Care Spending Account

This is an optional benefit that allow employees to set aside up to $5000 per year for childcare expenses through a pre-tax payroll deduction.

Eligibility : After initial probation period.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Eligibility : Eligible after first day of the year following employment date.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Eligibility : Eligible after first day of the year following employment date.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Eligibility : After six months of employment.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Eligibility : After one year of employment.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Eligibility : Depending on hire date, after initial probation.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

Last updated : 2024-07-02