Client Relationship Manager – Commercial Banking Division

• Rapidly growing market-leader with an Industry-tailored product used by hundreds of the world’s top banks
• Outstanding, team-oriented Client Service environment
• A place where people look forward to coming to work every day and where you can flourish if this is the right place for you

Our Company

IBISWorld is growing. Fast. And to keep up with our rapid growth, we’re looking to build on our biggest strength: our people.

IBISWorld is more than just a market research firm on Wall Street. It’s a place where great people work together to serve great companies every day. Our people are growing (personally and professionally!) almost as fast as our business.

We are now the global leader in industry market research with a very loyal following of the world’s elite banks and businesses. How did we get here? It’s all about our people…and to keep up with demand we are looking to add even more talented people to our team.

Our mission is to be the premier provider of high value-added information to the largest and most influential enterprises in the nations where we operate. We do this while maintaining a culture where people are passionate about their work and are surrounded by like-minded, intelligent achievers. Your mission is to find out how you can be a part of our progression and innovation.

Since our inception in the United States, we’ve grown to a multimillion-dollar business, making us one of the fastest-growing small businesses in the United States. We believe that IBISWorld offers a great opportunity for people who share our vision of delivering great value for our customers and for ourselves. We are looking for people who want more than a job – people who are seeking a career. You’ll be given an opportunity to push your boundaries, find out what you’re really capable of, work with and learn from smart people and enjoy a journey where you will be part of building a world-class organization.

The Role

We are seeking energetic Client Relationship Managers (CRM’s) with previous successful experience in fostering relationships through account management, as well as a background in product-driven pipeline development. You will manage and grow an existing book of business. provide proactive service to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management & growth activities.

You will liaise with bank leadership, managers and procurement departments to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the client's needs. This full-time position is based in our New York, NY office located at 285 Fulton Street - One World Trade Center

Reporting to the Client Service Division Manager, you will:

• Proactively manage existing clients to maintain and build relationships within a portfolio with the goal being client retention & growth
• Identify, progress, and close growth opportunities to maintain results aligned with revenue targets
• Maintain professional relationships with Decision Makers, Administrators, Key Contacts and License Users
• Adhere to put forth KPIs
• Implement sales processes and Account Management techniques developed during training
• Proactively promote awareness and training of clients to ensure value of license is received
• Identify and make contact with new contacts within your portfolio to facilitate and foster greater utility
• Use a consultative sales approach with clients: identify their pain points and needs and match IBISWorld market research products accordingly
• Deal with incoming queries, issues and day to day needs of your clients as they arise
• Attend departmental training sessions and other professional development activities

As the successful candidate, you will have:

• Previous customer service and sales experience required
• Strong understanding of negotiation tactics, familiarity with navigating procurement process
• Excellent phone and email communication skills
• Cold-calling experience
• Experience in product presentations across all levels of an organization up to C-Level
• Ability to engage with clients across a variety of financial service-based topics
• Understanding of a sales process
• Demonstrated ability to exceed targets
• Working knowledge of MS Excel, PowerPoint and Word
• Excellent organizational skills and ability to prioritize work duties to meet deadlines
• A team player who can work with team members and other departments to achieve results
• The ability to work autonomously
• Basic understanding of current industry trends

Compensation - Base 95K (not including bonus and commissions)

EQUAL OPPORTUNITY EMPLOYER

IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.