Introduction
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Your Role and Responsibilities
As a Senior z/OS Infrastructure Performance Consultant, you will support customer engagement consulting activities for z/OS performance analysis software solutions. The particular role and responsibilities will vary depending on your skills and the business requirements.
Key Responsibilities:

• In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes.
• Support the data collection process and/or installation of software for onsite or SaaS implementations.
• Provide technical account ownership to assigned accounts support all technical aspects of the account.
• Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape.
• Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
• Work with the development teams to communicate assigned customer and prospect requirements.
• Provide level 2-3 product technical support for assigned customers as needed.
• Provide technical marketing content as assigned such as white papers, webinars and technical blogs.
• Pro-actively identify potential performance issues.
• Identify z/OS Systems efficiency opportunities as required per contract.
• Develop remediation plans to address performance issues.
• Train customers on products and performance best practices.
• Create product installation guides, white papers, and contribute to technical blogs.
• Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.

Required Technical and Professional Expertise

• 5 years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure.
• Knowledge of RMF and SMF performance record types and data collection processes.
• Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, z/OS Connect, MQ, DB2, CICS.
• Excellent written and oral communication including effective listening, problem solving, deductive and inductive reasoning and customer service.
• Familiarity with cloud, cloud applications and service providers (e.g., IBM Cloud, AWS, Azure, GCP) is desired.
• Experience installing software on Windows and Linux systems is also desired.
• Experience with relational (MS SQL, IBM DB2 or Redis) is required and other NoSQL databases is desired.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Bachelor's degree in computer science, Engineering, or a related field, or equivalent work experience.

Preferred Technical and Professional Expertise
Bachelor's degree in Computer Science, Engineering, or a related field
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Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.
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