PURPOSE

Primary responsibilities are to perform document preparation as required per scanning contracts.

ROLE AND RESPONSIBILITIES

• Responsible for supervising all aspects of the Scanning/Prep daily operations. This includes but not limited to: functions required to generate the final electronic version of the files to be delivered to the clients including categorization, document preparation, quality assurance, reporting and customer support.

• Educates staff on and ensures compliance with company policies, HIPAA, SAS70 and the ibml Code of Conduct.

• Supervise multiple and complex Day Forward/Back file conversion jobs.

• Demonstrate in-depth knowledge of specific client requirements as well as the capabilities of the systems being operated.

• Meets service level standards for timeliness and accuracy.

• Resolve and report any operational or human resource issues/concerns to the Production Manager, CAS in an accurate and timely manner.

• Ensure daily image counts/prep rate output meets daily requirements.

• Ensure proper management and control of all company assets, tools, documentation, software, intellectual property, etc.

• Provide input to Production Manager, CAS on desirable modifications and enhancements and suggestions for operation improvements.

• Assist in the development and maintenance of accurate production documentation.

• Ensures that CAS meets all scheduled deadlines.

• Miscellaneous projects as assigned.

PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent

• Minimum 2 years as a Team Leader in general business operations with focus on Scanner operation, Document prep, customer support services and quality control.

• Able to implement quality control procedures to ensure high standards of daily scanning production, quality of work, responsiveness and safety. 

• Able to ensure that PM is adhered to for all ibml daily production machines. 

• Possess strong organizational skills with the ability to prioritize, multi-task and manage complex document conversion jobs; familiar with Office Suites; takes lead role coaching staff to ensure accuracy.

• Possesses in depth knowledge of specific client requirements as well as systems being operated.

• Demonstrated proficiency related to use of Operation tools, techniques and practices.

• Knowledge of business resiliency practices and prior involvement with the testing of resiliency plans.

• Can work independently, is adaptable, understands the need to deliver quality service and consistently demonstrates all PEER values

• Has excellent verbal and written communication skills along with strong interpersonal skills.

• Takes initiative and provides specific and timely feedback. Knowledge and application of adult learning principles and demonstrates the key values of teamwork, respect accountability, integrity and leadership.

ADDITIONAL NOTES