128 Client Support Specialist Jobs in Austin, TX
IBT Apps is Hiring a Client Support Specialist Near Austin, TX
**Client Support Specialist i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform**
Support Cedar Park, Texas Minimum Experience **Mid-level** IBT Apps is a financial services software company that supports community banks and credit unions across the United States. We are looking for candidates with financial institution and/or technical software expertise to join our client support team as a software specialist for our i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform. The ideal candidate is an exceptional problem-solver with a positive attitude and excellent communication skills who is seeking professional growth within an innovative financial technology company. Our current team is comprised of staff that has a background in a wide variety of financial institution roles (Teller, Personal Banker, deposit operations, loan processor, loan operations, and bank help desk personnel).
Duties/Responsibilities
* Manage i2Suite Platform and i2OLB Platform cases from origination to resolution, including but not limited to software application troubleshooting, custom report and dashboard writing (SQL), and ancillary support for third-party software.
* Provide ongoing technical support for i2OLB and additional installed products.
* Project a friendly and professional persona, by phone and in writing.
* Answer incoming phone calls; understand basic functionality of full suite of products for assurance of proper call routing to appropriate client support specialists.
* Follow escalation workflows for assignment of cases beyond the scope of support, including but not limited to sales, network management, enhancement, and repair case types.
* Collect case information, research solutions, coordinate resources, and carefully document support case records throughout the life cycle.
* Communicate with customers often, keeping them informed of progress with appropriate urgency.
* Maintain client confidentiality and regulatory compliance standards.
* Manage additional projects and duties as needed or assigned.
Requirements/Skills
* One year of experience in a financial institution and/or software support or a two-year degree in business or IT plus one year of service industry experience
* Strong Technical Background
* Knowledge as SQL Reports Writer
* Working knowledge of Microsoft Office Products
* Excellent written and verbal communication skills
* Quick learner with innovative problem-solving abilities
* Strategic thinker with strong analytical skills
* Successful working independently and collaboratively
* Eager to exceed customer expectations and contribute to team objectives
* Willingness to learn and advance within the support team environment
Location Cedar Park, Texas Minimum Experience Mid-level
Job Summary
Full Time
$54k-72k (estimate)
06/24/2024
07/09/2024
ibtapps.com
Cedar Park, TX
50 - 100
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Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
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Handle client engagement document control and execute filing system policies.
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They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
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Support requests pertain to usage questions or clarification of documentation.
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Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
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Communicate clearly with customers.
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Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
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Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
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Dealing with customers and clients requires a lot of patience, kindness, and understanding.
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Step 3: View the best colleges and universities for Client Support Specialist.
