4 Instant Services Agent (Operator)- InterContinental San Francisco Jobs in San Francisco, CA
IC - San Francisco (SFOHB) is Hiring an Instant Services Agent (Operator)- InterContinental San Francisco Near San Francisco, CA
A little taste of your day
- Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.
- Provide callers with local directions and general information in a courteous and accurate manner.
- Act as central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
- Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines.
- Notify management of any malfunctioning telephone equipment or accessories.
- May operate in-house paging system as well as serve as base communications with security and maintenance departments.
- Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
- May provide wake-up calls to guests rooms if this is not an automated phone system function.
- Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.
What we need from you
Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred.
- Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.
- Communication skills are utilized a significant amount of time when interacting with guests and callers;
- Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
- May be required to work nights, weekends, and/or holidays.
What you can expect from us
The hourly pay range for this role is $22.155 to $29.54. This range is only applicable for jobs to be performed at InterContinental San Francisco. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Job Summary
Full Time
$39k-52k (estimate)
03/11/2023
12/31/2029
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