Case Manager Job Description

Primary Function:

This is an administrative position. The Supported Employment Program Case Manager is responsible for carrying out the day-to-day client services management duties to help the clients in their caseload meet or exceed their service objectives and goals as part of the ICAN mission and purpose. The Case Manager must be an organized, flexible, detail-oriented, and dependable individual. This position provides administrative support for individuals with developmental and physical disabilities, as well as their guardians. The Case Manager will primarily be responsible for the intake process for potential and new clients, conducting meetings with existing clients and support staff and processing reports and documentation for their assigned caseload. This position supports and fosters client choice. The Case Manager directly reports to the Supported Employment Program Manager. Bilingual in Spanish is strongly preferred.

Schedule

This is a full-time in-person position: Monday through Friday, 8:30am - 5:00pm.

Benefits:

• Vacation and Sick Pay

• Medical, Dental, Vision, Life, and Long Term Disability Insurance; and Health Savings Program

• Referral Program

• 401(k)

Minimum Qualifications:

• Must be at least 21 years of age

• Must be eligible to work legally in the United States

• Must be able to maintain regular attendance and consistently arrive on time

• Must have the ability to communicate with a variety of individuals including, but not limited to, clients, guardians, care providers, Regional Centers Service Coordinators, Department of Rehabilitation counselors, and the public

• Must be able to multitask and work independently

• Must be able to meet schedules and deadlines

• Must be an organized, flexible, detail-oriented, and dependable individual

• Must follow all the rules and regulations listed in ICAN’s Policy and Procedures Manual and ICAN’s Code of Conduct and Ethics

• Must be comfortable working with people with disabilities and finding ways to help them determine and achieve their employment goals

Education, Experience, and Knowledge:

• Must have minimum of two years of college, preferably in a human services field, or two years of experience in a human services delivery system serving people with disabilities

• One year of experience working with people with developmental disabilities required

• Must have strong computer skills and be comfortable using a computer regularly, including the use of Apple Macs, Microsoft Office, Google Docs, and client record databases.

• Must be people-oriented with strong customer service and problem solving skills

• Must have strong typing skills

• Must be fluent in English and have strong/professional English writing and grammar skills

• Bilingual in Spanish, Chinese, Japanese, Korean, or ASL is a plus

Licenses and Other Requirements:

• Must have the ability to pass tuberculosis skin test

• Submit to a fingerprint clearance through LiveScan before starting employment

• Must be CPR and First Aid certified or be willing to complete CPR and First Aid certification

• Must be CPI certified or willing to complete prevention-first training at hire

Professional Development:

• The Case Manager must attend compensated state mandated ongoing professional development and continuing education classes for a minimum of eight hours annually. This may require attending seminars at the regional center, applicable courses at other sites, or online.

Essential Responsibilities:

• Start each day reviewing and reconciling case notes for clients on their caseload submitted from the prior business day by SEP coaches to ensure thoroughness and note any concerning progress or behaviors

• Oversee new client intakes, ensuring they are processed and all paperwork is recorded within two weeks

• Schedule and facilitate intake meetings, annual client meetings, and other goal review or progress meetings with clients, parents or guardians, and service coordinators

• Develop individualized plans with clients that reflect their aptitude, education level, physical abilities, and career goals, including the implementation of client IPP and IHSP objectives in accordance with DOR and the regional centers

• Maintain thorough client records, including regularly reviewing and updating the client record database

• Complete reports for each client that are designed for them to achieve the highest level of independence and employment in consultation with the job coach, client, guardians, care providers, Regional Centers, and other stakeholders and conduct review meetings including Forms 383, 384, and 384A

• Monitoring the completion of all required client and funding source documents and data, including POS requests and authorizations

• Facilitate annual client satisfaction surveys in accordance with program and CARF guidelines

Team Function Responsibilities

• Act as staff liaison for client’s general care, including goal setting and progression, client care methods, and addressing any behavioral issues

• Maintaining positive working relationships with the client, parents, guardians, residential care providers, service coordinators, and other employees over the phone and email

• Informing the program manager of any client behavior or work issues and propose solutions

• Participating in or leading weekly team meetings, monthly department trainings, and annual in-service training

• Ensuring the services provided to the clients are of the highest quality and in compliance with the Department of Rehabilitation (DOR), Department of Developmental Services (DDS), Regional Centers, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards

• Identifying barriers to client success in obtaining the IPP/IHSP objective(s) and how those shall be overcome pursuant to section 56720(c)(2)(B) of these regulations

• Providing positive role modeling to employees, clients, and the ICAN community

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