Job Title: Data Entry / Customer Service Representative

Company: Icon V

Location: Jacksonville, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

Icon V is currently seeking a detail-oriented and customer-focused individual to join our team as a Data Entry / Customer Service Representative in Jacksonville, FL. This role requires a combination of data entry skills and exceptional customer service abilities to support our clients and internal teams effectively.

Responsibilities

• Accurately enter customer information, orders, and transactions into the company database.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide product and service information to customers, addressing any questions or concerns they may have.
• Process orders, returns, and exchanges according to company policies and procedures.
• Collaborate with other departments, such as sales and logistics, to ensure timely and accurate order fulfillment.
• Maintain customer records and update account information as needed.
• Follow up with customers to ensure satisfaction and resolve any issues or complaints.

Requirements

• High school diploma or equivalent.
• Strong typing skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is a plus.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities