7 Call Center Representative - Remote Jobs in Worth, IL
ICONMA, LLC. is Hiring a Remote Call Center Representative - Remote
Duration: 3-4 months with possible contract to hire/ with possible extension up to 6 months
Work Schedule - Part Time - 15-20 Hours/week, 8am-12pm or 1pm-5pm Monday to Friday shift TBD.Must Have Requirement2 Customer service experience
Nice To HaveBanking experience
Bachelor's degree
Soft SkillsClient focused
Flexible
Able to work in a fast-paced environment
Strong communication skills
Problem Solving skills
Line of Business: Personal and Digital Banking
Team CultureThe team is high-touch via MS Teams messaging and there are team leads and mentors assigned to each resource with plenty of support.
The Team is grouped by specialty.
Candidate Be Working with on a Daily BasisClient facing role.
They will be working with clients throughout the day.
The Financial Services Representative II, TB Inbound is responsible for responding to telephone inquiries from clients regarding Client financial products and services, identifying immediate client needs to further deepen the client relationship.
The role demonstrates solid written, verbal and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues and actively promoting Client full range of products and services based on their financial needs and goals.
The Financial Services Representative II, TB Inbound interviews applicants for loans, mortgages and lines of credit, and facilitates clients’ deposit accounts and investment. The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.
What You’ll Be DoingYou’ll work in a fast paced Contact Centre where you’ll have meaningful client-focused conversations. As an Inbound Financial Services Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll deepen relationships by understanding the client’s needs, and quickly resolving issues or problems. You’ll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You’ll educate and assist clients using Client digital capabilities.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Job Summary
Contractor
Business Services
$35k-45k (estimate)
06/20/2024
07/19/2024
iconma.com
TROY, MI
1,000 - 3,000
2000
Private
CLAUDINE S GEORGE
$50M - $200M
Business Services
Related Companies
About ICONMA, LLC.
ICONMA provides human resource and staffing services.
The job skills required for Call Center Representative - Remote include Customer Service, Call Center, Products and Services, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative - Remote positions, which can be used as a reference in future career path planning. As a Call Center Representative - Remote, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative - Remote. You can explore the career advancement for a Call Center Representative - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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