2 Service Center Assistant Jobs in Alaska, AK
ICONMA, LLC. is Hiring a Service Center Assistant Near Alaska, AK
Duration: 4 months with possible extension
Description: Primary purpose: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
Essential Functions And ResponsibilitiesActs as primary liaison with customer in solving problems related to the application process and service.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the correct person at all locations.
Participates in and maintains a quality service culture within the Customer Service Team.
Additional Functions And ResponsibilitiesPerforms other duties as assigned.
Supports the organization's quality program(s).
QualificationsEducation & Licensing High school diploma or GED required.
Experience One (1) year customer service experience or equivalent combination of education and experience preferred.
Experience In An Inbound Call Center Preferred.Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office product Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
Work environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding,
Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of the position at any time.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
Business Services
$44k-56k (estimate)
09/11/2024
03/08/2025
iconma.com
TROY, MI
1,000 - 3,000
2000
Private
CLAUDINE S GEORGE
$50M - $200M
Business Services
Related Companies
About ICONMA, LLC.
ICONMA provides human resource and staffing services.
The job skills required for Service Center Assistant include Customer Service, Call Center, Problem Solving, Microsoft Office, Written Communication, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Assistant positions, which can be used as a reference in future career path planning. As a Service Center Assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Assistant. You can explore the career advancement for a Service Center Assistant below and select your interested title to get hiring information.
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