22 Technical Support/Technician Jobs in Detroit, MI
ICONMA, LLC. is Hiring a Technical Support/Technician Near Detroit, MI
ResponsibilitiesAnswer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints.
Assist internal and external customers in a professional, courteous, and timely manner.
Utilize company documentation, literature, and database to provide technical support.
Maintain call note logs with all pertinent information.
Interpret data from Virtual Technician telematics and disseminate to end users.
Communicate technical service concerns or emerging issues to management.
Assure all Client Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
Required Education And ExperienceAn Associates degree in related field; or 2 years of related experience.
Top 3 Must-have Hard Skills
- EXP in the automotive industry and/or working towards a degree in eng or auto-related.
- Microsoft exp / understanding
- Computer skills/ willing to learn more.
- Diesel technician experience is preferred.
- Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but is a plus if the candidate has experience of these systems.
- Salesforce exp is a plus but not required
- Exp with a telephone system or previous call center exp wouldn’t hurt
- This isn’t a normal customer service/ call center role- person must have interest/ exp in auto industry
Job Summary
Contractor
Business Services
$62k-78k (estimate)
06/03/2024
07/18/2024
iconma.com
TROY, MI
1,000 - 3,000
2000
Private
CLAUDINE S GEORGE
$50M - $200M
Business Services
Related Companies
About ICONMA, LLC.
ICONMA provides human resource and staffing services.
The job skills required for Technical Support/Technician include Customer Service, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support/Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support/Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support/Technician positions, which can be used as a reference in future career path planning. As a Technical Support/Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support/Technician. You can explore the career advancement for a Technical Support/Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
