Hello ,

Hope you are doing well.

This is Ram from ICS Global Soft. Kindly find the below job description and let me know your availability.

Role: Account Delivery Manager

Location: Dallas TX

Duration: Full-time

Qualification:

· Engineering or simialar advanced educational degree.

· Work Experience : minimum experience of 15 years

· Proven track record of success driving excellent client relationships, strategic client partnership, delivery/account management and deployment of large scale and high quality, contemporary, infrastructure technology solutions. A successful track record delivering on CSAT and financial metrics

· A technical background in infrastructure services and experience managing IS account delivery based on ITIL processes and deployment of new services under Infrastructure services

· Preferably handled services or worked in India Service providers outsourcing contracts

· Profile would call for clear understanding of automation led infrastructure delivery, deployment of Quality Management System to measure the CSAT, client end user experience and Success of contracted deliverables

· Proven experience in building and managing client relationships at CIO, department head and business stakeholder levels. Strong business acumen and partnership skills. Managing 3rd party vendors.

· Proven ability in Account management and Governance, including contract management of large, “total outsourcing” contracts with Managed services. Should have led global, UK/Europe/US based accounts of GBP 15M TCV and more.

· Ability to manage globally distributed technical delivery teams across multiple programs/projects covering various customer geographies, covering full spectrum of infrastructure services – End user, service desk, data center, networks, information security, cloud services and cross functional scope.