Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Assistant Branch Manager will work along with the Branch Manager to manage functions and technical products of a select WCU branch to assure that practices comport with relevant compliance regulations and with company fiscal policy so that underwriting activities are completed expeditiously, efficiently and cost effectively while enhancing pricing, profitability, growth, and brand strength.

Location: Hybrid work model (3 days in-office, 2 days from home) based out of our Rancho Cordova office.

WHAT YOU WILL DO

Drives sales and branch operational goals in partnership with the Branch Manager.

• Develops programs to promote new products, reposition existing products and integrate diverse corporate philosophies to support overall marketing and Underwriting efforts of the branch.
• Maintains a thorough knowledge of the geographic territory assigned with regard to production sources, competitor activity, and economic and demographic idiosyncrasies.
• Manages marketing research to help identify opportunities for management, product enhancements, new distribution channels and new geographic markets with growth potential.

Leverages current and emerging industry information to enhance team member production and branch operations.

• Monitors WCIRB/NCCI rulings, forms and coverage changes or updates. 
• Strategically educates self and team on industry related changes such as competitor activities, rating plans, credit and pricing trends.
• Develops business acumen in the areas of internal organization goals and strategies, leadership skills, sales techniques, negotiation abilities and other related topics to share with assigned team members or branch team members as needed. 
• Directs activities pertaining to industry affairs and trade show events including exhibiting, special events and lead generation follow up.

Underwrites assigned branch team members’ Worker’s Compensation accounts, drives assigned team member profitability and manages own profitable book of business.

• Utilizes high level underwriting authority to effectively price Company’s products. 
• Sells, services and maintains a producer force that can sell and control a profitable and growing book of business. Monitors production and quality of assigned producers
• Drives profitable sale of the Company's products including increasing sales of existing products, and the introduction and selling of new products as they are developed.
• Develops own and assigns out producer groups to improve the quality and quantity of the business we obtain from assigned producers.
• Prospects and develops new business. 

Develops and leads a team of Branch WCU professionals.

• Provides strategic and tactical direction to the Branch Underwriting team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports.
• Establishes and maintains the overall work cadence and, in partnership with Branch Manager and other LOB leaders, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.
• Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff.
• Oversees the performance management and development process for team members and performs performance management duties, development planning and coaching for direct reports.
• Acts as a resource for team members to answer questions and solve complex problems.
• Assists the Branch Manager during the performance management and development process for assigned team members and regularly assists or completes development planning and coaching for direct reports.
• Ensures data quality, adherence to LOB guidelines, profitability and other risk-related metrics for self and members of the team. 

SUPERVISORY RESPONSIBILITIES 

• Directly supervises employees within the Workers’ Compensation underwriting branch and carries out supervisory responsibilities in accordance with company policies and applicable laws.
• These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

WHAT YOU BRING TO THE ROLE

• Bachelor’s degree from a four-year college or university required, or equivalent combination of education and work experience in similar positions.
• Minimum of 5 years of professional experience in insurance underwriting. 
• Minimum 1-2 years of business operations management experience in the property casualty insurance industry preferred. 

KNOWLEDGE AND SKILLS

• Working knowledge of Workers’ Compensation underwriting operations. 
• Familiarity with sales or training preferred.
• Extensive experience providing superior customer service, presenting product related information, and demonstrated ability to influence customers.
• Strong experience working with Microsoft Office including Word, Excel and PowerPoint.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to effectively present information to top management, public groups, and/or boards of directors.