10 Help desk technician Jobs in West Jordan, UT
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ID Logistics is Hiring a Help desk technician Near West Jordan, UT
Description of the Position : The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services.
The Help Desk Technician is responsible to ensure that an effective solution is provided to the user.
- Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
- Observe all company safety rules and assist in enforcement as appropriate.
- Other duties as assigned. Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
- Maintains a high degree of customer service for all support queries and adhere to all service management principles.
- Takes ownership of user problems and be proactive when dealing with user issues.
- Logs all calls in the Help Desk ticket system.
- Respond to enquiries from customers and help resolve any hardware or software problems.
- Maintain and update help request log of any software or hardware problems detected.
- To arrange for external technical vendor support where problems cannot be resolved in house.
- Keeping up to date with technical and industry developments. Benefits
- Medical, Dental, Vision (short wait period) (multiple options available)
- 401(k) with matching program
- Company paid short term disability
- Paid holidays, vacation, and sick time
- Friendly and Open-Door culture
- Salary Range : 60k - 63k #IND123
- B.S in Computer Science or equivalent combination of experience and education.
- Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP / IP, VPN technologies, data backup, virus protection, and network system monitoring.
- RF Technology experience.
- Excellent verbal and written skills.
- Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
- Travel required
- Participate in on call rotation Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
Last updated : 2024-06-30
Job Summary
Full Time
Software & Cloud Computing
$58k-73k (estimate)
07/02/2024
07/03/2024
id-logistics.com
TAMPA, FL
3,000 - 7,500
2001
PAUL DEMIRDJIAN
$50M - $200M
Software & Cloud Computing
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The job skills required for Help desk technician include Help Desk, Customer Service, Problem Solving, Microsoft Office, Computer Science, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.
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