We are looking for a Solution Consultant that will support our commercial customers. You will be responsible for identifying new opportunities, developing creative solutions, and supporting our customers post-go-live. You will leverage your experience working with commercial businesses to become a trusted advisor to our key stakeholders and uphold ID.me as a key technology partner.

Responsibilities

• Leverage technical expertise to drive sales strategy and success
• Diagnose and document customer technical and business requirements 
• Design and configure solutions that address customers' unique needs
• Develop and configure demos that position differentiated solutions 
• Quantify business and technical value of ID.me in solving customer problems
• Execute Proofs of Concept with complex use cases and integrations
• Write accurate and compelling RFP content that positions a unique ID.me solution
• Craft reusable technical content such as whitepapers, playbooks, and how-tos
• Develop and maintain relationships with a technical representative(s) at the customer
• Mentor teammates, share technical expertise and industry knowledge 
• Distill, prioritize and communicate product feedback to internal teams
• Present at marketing events, trade shows, and user conferences

Ideal Qualifications

The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of the qualifications.

• At least 2 years of solution consulting experience, including pre and post-sales
• Experience with e-commerce, customer relationship management (CRM) solutions, and/or customer loyalty programs
• Experience with standard network security protocols (OAuth 2.0, SAML 2.0, OIDC)
• Hands-on experience with web development (JavaScript, HTML, frontend frameworks)
• Exceptional speaking, writing, and presentation skills to all audiences
• Boundless energy. Inspirational passion. Customer Service. Sense of ownership. 
• Willingness to travel as needed