Position Title: Quality Assurance Coordinator/Application Specialist

Effective Date: May 2024

Salary Grade/Range: Grade 14/ $63,000 - $71,000

FLSA Status: Non-exempt

EEO Job Category: Professional

_ To apply for this position, please visit our careers page here: _

https://www.governmentjobs.com/careers/issc

General Position Summary:

This position assists in the development, implementation, and ongoing support of quality assurance for treatment courts, domestic violence courts, and other court programs. In addition, the position provides training and Tier II support for the Odyssey Supervision Module used by probation offices and treatment courts and supports the maintenance and management of the Web-based Infrastructure Treatment System (WITS) software used to adjudicate claims submitted by treatment providers. This position reports to the senior administrator for quality assurance and program improvement.

How We Work:

The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts using an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Courts employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust, and shared accountability.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

· Coordinates activities related to the quality assurance plans for adult and juvenile treatment courts, domestic violence courts, and other court programs (educational events, site visits, webinars, peer reviews, etc.);

· Assists in the development and execution of implementation plans for the completion of quality assurance and program improvement activities;

· Assists in the development and organization of quality assurance materials;

· Monitors quality assurance activities to ensure deadlines are met;

· Works closely with the Quality Assurance and Program Improvement Manager to plan, train, and coordinate judges and other personnel involved in peer review processes;

· Serves as a subject matter expert for Odyssey Supervision Manager and WITS software application;

· Serves as the primary customer contact for all incoming and assigned Web Infrastructure for Treatment Services (WITS) help desk cases by providing telephone, web-based, and in-person technical support;

· Identifies, evaluates, and corrects WITS system set up and billing issues;

· Coordinates with the financial office for reconciliation of claims, billing, and budget reporting for WITS;

· Provides on-line or in person training, technical guidance, and one-on-one training for end-users of both the WITS system and Odyssey Supervision Module;

· Works closely with treatment court, probation, and pretrial staff to organize and document processes;

· Establishes rapport with end users of the software application to identify improvement opportunities;

· Proposes software application and/or configuration options to meet user requirements;

· Conducts testing of applications to ensure all requirements are met;

· Assists with the design and evaluation of forms and reports;

· Monitors software applications to ensure data remains accurate, accessible, and retrievable;

· Assists with training needs assessments for users of the Supervision Module;

· Creates documentation and training materials;

· Answers technical and procedural questions for less experienced team members;

· Monitors and documents customer issues and reports possible improvements in processes or systems;

· Performs other duties as assigned.

Minimum Qualifications:

The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

· Associate’s Degree in Criminal Justice, Social Science, Information Technology, or a related discipline; equivalent combination of education and work experience may be considered;

· A minimum of five years of experience working in the courts, criminal justice system, or a related field;

· Experience supporting web-based content and tools, including editing of content for style and readability;

· Must have strong technological skills to assist with implementation and support of software applications.

Knowledge, Skills, and Abilities:

· Knowledge of court programs and services,

· Knowledge of court processes;

· Knowledge of software applications;

· Knowledge of quality assurance and program improvement processes;

· Knowledge of MS Office software including Outlook, Word, Excel, and Publisher;

· Skill in effectively managing changing priorities and meeting deadlines;

· Skill in analyzing and documenting work processes;

· Ability to analyze problems and provide effective solutions;

· Ability to communicate complex information in an understandable manner;

· Ability to make presentations and conduct training with groups of individuals;

· Ability to develop professional, clear and concise documentation and training modules;

· Ability to work cooperatively with other divisions, agencies, and customers throughout the state;

· Ability to work independently and manage time to meet deadlines;

· Ability to maintain confidentiality;

· Ability to travel throughout the state.

The Idaho Judiciary is an equal opportunity employer. Hiring is done without regard to race, color, national origin, sex, age, religion, socioeconomic status, sexual orientation, gender identity, disability, or any other applicable legally protected status. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. If you need accommodation for applying or interviewing, please notify human resources.

Job Type: Full-time

Pay: $63,000.00 - $71,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Boise, ID 83702