Front Desk Member Services Representative at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Front Desk Member Services Representative Posting Begin Date: 2024/02/09 Posting End Date: 2024/02/19 Category: Customer Service Sub Category: Clerical & Data Entry Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 16.25 Maximum Salary: 16.25 Pay Rate Type: Hourly Description Front Desk Member Service Representative Applications will be accepted through 4:59 PM MST on the posting end date. The Public Employee Retirement System of Idaho (PERSI) is seeking a hard-working and committed Front Desk Member Services Representative with experience providing world-class customer service. This position is located in Boise, full-time, Monday-Friday, 8am-5pm, 40 hours per week, with full benefits. The successful candidate will be the first point of contact when members visit our office and will perform over-the-phone customer service as part of PERSI's Answer Center. This position is eligible for the PERSI benefits package, including: Excellent low-cost medical, dental, and vision insurance Generous vacation and sick leave accrual beginning as soon as you start Eligibility for the Public Service Loan Forgiveness Program (PSLF) Paid parental leave Eleven paid holidays per year PERSI retirement (, one of the nation's best state retirement systems Multiple savings plans Life insurance A healthy work/life balance Wellness programs; ongoing training opportunities; and more Example of Duties: Provide customer service to members with scheduled appointments as well as walk-in guests. Incumbent will work in an office environment and communicate directly with members and the public in-person and by phone. Provide information on a wide variety of topics from available resources and reference materials. Determine appropriate referral and disposition of non-routine calls and questions. Maintain records and perform other routine clerical functions. Document interactions and navigate through multiple data entry systems and other relevant applications, tools, and resources while speaking on the phone. Distribute mail and deliveries. Work efficiently, perform multi-tasking, prioritize tasks, and meet deadlines. Minimum Qualifications (must be reflected in your resume): Some knowledge of interviewing methods - This is typically gained through at least six (6) months of professional experience interviewing; OR successful completion of college-level c To view full details and how to apply, please login or create a Job Seeker account