General Manager I at National Express in Meridian, Idaho, United States Job Description National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC's corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at . We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. Responsibilities: Delivers overall performance and results for the CSC. Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives. Ensures the CSC is a 'customer-centric' team that is focused on building strong and effective partnerships Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies. Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input. Review budgets and develop the annual operating plan business review. Develop short and long-range business plans to increase incremental business, revenues and margins. Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments. Builds company image by collaborating with customers, government, community organizations, and employees while demonstratin To view full details and how to apply, please login or create a Job Seeker account