IT Operations & Support Senior Technician - ITSD at Idaho Division of Human Resources in Boise, Idaho, United States Job Description IT Operations & Support Senior Technician - ITSD Posting Begin Date: 2024/04/19 Posting End Date: 2024/04/28 Category: IT And Computers Sub Category: Customer Service Work Type: Full Time Remote: Flexible Hybrid Location: Boise, ID, United States Minimum Salary: 21.00 Maximum Salary: 25.25 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS Applications will be accepted through 4:59 PM MST on the posting end date. The Information Technology Services Division is seeking a customer service centered candidate for the Tier 1 Support Team. This position serves a vital role supporting staff throughout the department. The IT Operations Support Technician Senior provides in-person, telephone, and electronic messaging technical support. Candidates must have excellent communication skills and the ability to build relationships with internal business partners. If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating. The department does not sponsor anyone with a work visa. BENEFITS: BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems ( (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS 11 paid holidays Generous vacation and sick leave accrual beginning as soon as you start Paid parental leave ( Medical, dental, vision insurance - incredible rates (full-time/30 hours per week) PERSI Choice 401(k) Deferred compensation plan Life insurance Short and long-term disability insurance Student Loan Forgiveness ( Wellness programs Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) Wide variety of training opportunities Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: Provides a wide range of technical assistance to system users Installs software and hardware, including non-standard configurations May work as part of a team or work independently on small projects with supervision Resolves diverse problems and queries received from users or the help desk requiring troubleshooting for solutions Supports testing and documentation activities MINIMUM QUALIFICAT To view full details and how to apply, please login or create a Job Seeker account