IT Operations & Support Analyst II - ITS at Idaho Division of Human Resources in Boise, Idaho, United States Job Description IT Operations & Support Analyst II - ITS Posting Begin Date: 2024/04/18 Posting End Date: 2024/04/28 Category: IT And Computers Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 28.56 Maximum Salary: 31.37 Pay Rate Type: Hourly Description Information Technology Services - ITSState of Idaho Opportunity Summary: Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success This position will have a start date of June 10, 2024. Information Technology Services (ITS), currently has an opening for an IT Operations and Support Analyst II position in Boise. The selected individual must possess an in-depth knowledge of troubleshooting and analysis tools, Microsoft workstation and desktop applications, Microsoft Active Directory, and backup and recovery operations. The selected individual will also have strong customer service skills and be able to work with and communicate with non-technical staff as needed. Some supervisory and/or team lead responsibilities will also be required of this role, as defined by management. Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports. Example of duties: Provide direct end-user support for a wide range of technologies, user devices, telephone and conferencing devices and equipment, software applications and supporting systems; Configures, troubleshoots, builds, designs, and deploys end-user software applications and device hardware; Manages, updates, and creates service and support documentation within the designated service management system and other documentation sources; Follows up with customers on issue resolution; provides daily interaction, both in person, via the phone or via electronic messaging with customers in the management of user reported issues; Conducts end-user training. Oversee and perform system administration and technical support for user devices, servers, hardware and software, and networks. Incumbents serve as IT consultants and advisers to department staff and management on system needs, operation and telecommunications problems, and requests for services. Individually, or when leading technical teams, installs and maintains hardw To view full details and how to apply, please login or create a Job Seeker account