Patient Relations Coordinator at Trinity Health in Boise, Idaho, United States Job Description Employment Type: Full time Shift: Day Shift Description: The Saint Alphonsus Health System seeks a Patient Relations Coordinator to support the Patient Relations Manager by serving as a coordinator, liaison and educator in regard to the patient and family concerns and grievance process. Additionally, the Patient Relations Coordinator will provide support to the organization through compassionate and collaborative guest management, with an intense focus on patient and guest experience. GENERAL REQUIREMENTS: High school diploma or equivalent required. Bachelor's degree with an emphasis in Psychology, Social Work, or related Health Sciences preferred. Healthcare and customer service experience preferred. Conflict management experience and de-escalation techniques preferred. ESSENTIAL FUNCTIONS: Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions. Maintains a database related to process and outcomes of the patient concern and grievance response program. Assists the manager with management of investigation and response to concerns and grievances. Assists the manager with coordinating communication with patient/family members regarding resolution of concerns and assists them in accessing grievance processes. Assists with education, in-services and training efforts. Attends department meetings, unit meetings and training as assigned. Visits units as needed to coordinate customer service practices and assist staff in management of challenging customer relation situations. Assists the supervisor with preparing reports on concerns and grievance process and outcomes to appropriate departments and committees. Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances, including, but not limited to, grievances alleging a violation of Section 1557 of the Affordable Care Act. Assists the manager in determining need to revise or implement new internal policies and procedures to create a more effective program. Assists the manager with creating and providing opportunities for staff to acquire and maintain knowledge through informal training and development programs to enhance staff skills in handling patient and family concerns. Utilizes Mission, HR and other SARMC resources for formal staff training. Requires the ability to work well independently and as part of a collaborative team. Advan To view full details and how to apply, please login or create a Job Seeker account