Patient Service Representative International Clinic Full Time Days at Trinity Health in Boise, Idaho, United States Job Description Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. About The CARE Clinic Saint Alphonsus CARE Clinic offers group prenatal and infant care to families who have arrived in the United States through the refugee resettlement program. Patients who choose this model for prenatal care meet every other week in a group setting facilitated by a nurse and social worker, while also seeing their midwife individually. Well-child checks are also offered in a similar manner for infants up to 12 months old. The clinic's holistic approach to care attempts to meet the patient's and their families' physical, psychological, and social needs in a trauma-informed, culturally adapted, and linguistically appropriate manner. The clinic utilizes midwives, family physicians, nursing staff, social workers, interpreters, health advisors, and patient service representatives to implement their integrative model of care. Position Purpose: As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs. Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Minimum Qualifications: High School Diploma or equivalent required Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred Experience with process improvement or lean philosophy preferred Our Ideal Candidate: is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will a To view full details and how to apply, please login or create a Job Seeker account