Principal Customer Success Manager at Oracle in Boise, Idaho, United States Job Description Job Description We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer centric transformation. We're helping our clients around the globe redefine customer experience, unifying front, middle, and back office for a 360-degree view of the customer. We're looking for a distinctive manager who has successfully led customer transformations in the F500 technology and/or SaaS landscape(s) and who understands how to unlock the full potential of any given customer. If you embrace change and a transformation always on mindset than this will be an extremely rewarding opportunity. Specifically, you will take a key role in governing, mitigating risk and maximizing chances of proper project management and successful completion of one or more specific critical projects for strategic customers, which are implemented by an Oracle partner SI. Take a key role in building up and driving these most complex partner lead SaaS transformational implementations to success. Assess and mitigate risk making sure the partner implementation is according to standards. Assess and mitigate risk for all project constraints and manage contracts accordingly. Lead by example and be a natural accepted mentor for the Customer, Oracle and Partners involved in the transformation as essential part of the program Balance between all elements of a multi-faceted role, including (non-exhaustive): Have a holistic overview of a portfolio of a specific / key projects within a specific client. Pro-actively, hands on and customer facing, putting some of these projects on the right track and react promptly and effectively on early warning signs within this portfolio. Guide the projects to a focus on delivering to stakeholders' expectations and to a focus of managing both stakeholders and commercial/contractually implications. Be the strategic Oracle internal partner, driving alignment between Development, Support, Legal, Customer Success, Sales and Applications management. Work with Alliances and Channels making sure the involved partners are focusing on customer success; escalate in timely manner when there is any deviation. Act as escalation point for your customer, plus potential conflict between Customer and partner SI. Drive customer implementation towards success with healthy partner interaction. While being collaborating with partners, do pick up trends and propose potential improvements that can help these partners or the wider ecosystem to become more effective and more successful. Manage customer and partner on potential solution gaps and development requests. If you are An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach. You're interested in technology, but you recognize it's not the only factor that determines customer success, let alone success in the cloud. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve. You'd much rather listen, ask questions, and engage in candid conversations to design innovative solutions. Entrepreneurial minded with sound judgement and can navigate complexity. You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients. then we want to talk to you Responsibilities Your enthusiasm, knowledge and business acumen, and love and passion for customer To view full details and how to apply, please login or create a Job Seeker account