Senior Program Specialist, Engineering & Facilities (Adminis at Marriott in Boise, Idaho, United States Job Description Additional Information Senior Program Specialist, Engineering & Facilities (Administrative) Job Number 23208765 Job Category Administrative Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Program Specialist, Engineering & Facilities (Administrative) supports the Engineering & Facilities - Global/US Vice Presidents, Directors, & Shared Services Programs. The Senior Program Specialist (SPS) performs administrative functions in support of achieving the Engineering and Facilities organization objectives at HQ, above-property, and area/market teams. This role is responsible for administering programs, or a portion of programs that are typically division-wide or company-wide in scope. The SPS acts as an expert for the programs being administered and makes judgments regarding compliance with the programs' terms and parameters. This role answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. The SPS provides guidance with regards to administrative procedures surrounding the Engineering & Facilities discipline programs including technical guidance of program/plan documents as necessary. This role will be responsible for interpreting internal policies and procedures and will be seen as a resource to others. Their work involves handling confidential and sensitive material. The Senior Program Specialist, Engineering & Facilities will report to the Director of Engineering & Facilities, US. CANDIDATE PROFILE Education and Experience Required - High school diploma or GED; 4 years' experience as a program specialist or related professional area. OR - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience as a program specialist or related professional area. - Knowledge of the administrative processes related to the position typically gained through several years of related experience. - Knowledge of the technical regulatory requirements that pertain to the program(s) being administered. - Strong working knowledge of key database systems and Microsoft Office (i.e., Outlook, Excel, PowerPoint, Word, SharePoint, Teams, etc). - Ability to travel up to 10% of the time Preferred - Strong communication skills - both written and verbal in a proactive manner fostering an environment of professionalism, teamwork, and partnership among co-workers - Excellent technical, organizational and project management skills; ability to handle any diverse project simultaneously. - Ability to develop and nurture relationships with internal/external customers and co-workers. - Must demonstrate ability to work independently, using sound judgment in decision making and discretion when handling confidential matters. - Must be able to multi-task and manage work effectively during severe time constraints. - Aptitude for learning software programs such as Atlas Payroll, PCard/GRAM, PeopleSoft, Transcendent and other discipline supported platforms. CORE WORK ACTIVITIES Program Administration - Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. - Explains the administrative procedures surrounding the program(s) and researches and responds to all questions regarding the program(s) including infrequently asked questions or nonrecurring issues. - Provides technical interpretation of the program/plan documents. - Independently performs research and analysis needed to address any questions or issues and presents information to a group. - Composes correspondence or documents pertaining to the program(s) being administered including unique information pertaining to a specific situation or exception. - Processes data related to the administration of the programs through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the programs being administered. - Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature. - Develops and maintains a tracking or reporting system pertaining to the programs being administered utilizing spreadsheet, database, or other software applications. - Schedules appointments and meetings or makes travel arrangements for department personnel, evaluating alternatives and making decisions regarding pricing and logistical issues. - Produce dashboards and reports to track discipline performance in support of discipline specific objectives, initiatives, and goals. - Performs other duties as assigned in support of the overall Engineering & Facilities operations. Supervision Received - Incumbent receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments and the resulting work is generally reviewed at completion. Incumbent has a high level of autonomy when handling requirements of their position. - Incumbent is responsible for setting priorities and establishing procedures for completing responsibilities. There may be significant variation in daily workload which requires constant, independent prioritization. - Ability to work independently with minimal supervision and work well under pressure. CRITICAL COMPETENCIES Adaptability - Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills - Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change - Able to work with different levels of management and management styles as needed in position Communication - Keeps work group informed, speaks, and writes clearly and concisely - Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate - Communicates in a timely, proactive manner, receives directions and feedback well Job Related Business Focus - Actions support key business values of customer service, associate satisfaction and financial success - Demonstrates pleasant, helpful and accurate service to internal and external customers - Respects fellow associates - Efficiently purchases and utilizes resources to produce quality products Planning & Organizing - Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan - Develops and follows procedures for ensuring quality, detail-oriented, maximizes resources, meets deadlines, and follows through on assignments Problem Solving - Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate - Directs problems to higher level or applicable department for resolution Teamwork - Works will in a team environment - Acts as a liaison with other resources/departments as appropriate - Gives recognition, collaborates, and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate Technical Expertise - Demonstrates requisite technical expertise as defined by the position Work Habits - Demonstrates commitment and reliability in getting the job done To view full details and how to apply, please login or create a Job Seeker account