Company Description

Israel Discount Bank of New York, also known by its registered service mark, “IDB Bank”, is a full service commercial bank chartered by the State of New York and a member of the Federal Deposit Insurance Corporation (FDIC). Our liquidity and capital ratios are strong, and we are ranked by Crain’s New York Business as the 14th largest commercial bank in the New York area. the Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic status, citizenship status, marital status, military or veteran status, current unemployment or any other legally protected category in accordance with applicable federal, state and local law.

Job Description

Position Overview:

As the ServiceNow Technical Lead at IDB Bank, you will play a pivotal role in managing and optimizing our ServiceNow platform. You will lead a team of ServiceNow administrators and developers, ensuring the efficient operation, enhancement, and continuous improvement of our ServiceNow environment. Your expertise will contribute to streamlining IT service management processes, enhancing user experiences, and maintaining high levels of service reliability.

Key Responsibilities:

Leadership and Team Management:

• Lead and mentor a team of ServiceNow administrators and developers.
• Set clear objectives, provide guidance, and foster a collaborative and innovative team culture.
• Manage workload distribution and ensure the team's productivity and performance meet organizational standards.

ServiceNow Platform Management:

• Oversee the day-to-day operations of the ServiceNow platform.
• Collaborate with cross-functional teams to gather requirements and design efficient IT service management processes.
• Plan and execute ServiceNow upgrades, patches, and enhancements while minimizing disruptions.

Configuration and Development:

• Configure and customize ServiceNow modules to meet the bank's evolving business needs.
• Develop and maintain workflows, scripts, and integrations to automate and improve processes.
• Ensure data integrity and security within the platform.

Incident and Problem Resolution:

• Lead the resolution of complex incidents and problems related to ServiceNow functionality.
• Implement best practices for monitoring and maintaining system stability.

Documentation and Training:

• Create and maintain comprehensive documentation of ServiceNow configurations and processes.
• Provide training and support to end-users and IT staff on ServiceNow features and best practices.

Vendor and Stakeholder Management:

• Collaborate with external vendors and consultants for ServiceNow-related projects.
• Build strong relationships with internal stakeholders to understand their requirements and align ServiceNow solutions accordingly.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience as a ServiceNow administrator or developer, including leadership or team lead experience.
• In-depth knowledge of ServiceNow platform configuration, scripting, and integration capabilities.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication, interpersonal, and leadership skills.
• ITIL certification or relevant IT service management knowledge is a plus.
• Technical proficiency with at least 2 of the following ServiceNow modules:
  • IT Service Management (ITSM)
  • IT Business Management (ITBM)
  • IT Operations Management (ITOM)
  • IT Governance, Risk, and Compliance (IT GRC)
  • Human Resources Service Delivery (HRSD)

Compensation:

The expected annual salary for this position is between $130,000 - $160,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.

Additional Information

The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank:

• Those with a known mental or physical disability.
• Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.
• Victims of domestic violence, sex offenses or stalking.
• Employees with religious observance and practice obligations.

Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.

The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All your information will be kept confidential according to EEO guidelines.

Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together.

NO AGENCIES PLEASE.

IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

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IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.