68 Call Center Representative Jobs in San Antonio, TX
Ideaboxpro is Hiring a Call Center Representative Near San Antonio, TX
At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we're looking for a dedicated and customer-focused Call Center Representative to join our team in our San Antonio, TX office. As a leading company in the industry, we are committed to providing cutting-edge solutions and fostering an environment where your ideas can flourish. At Ideaboxpro, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and grow both personally and professionally.
Job Type: Full-time, On-site
Salary: $16 to $19 per hour
Job Description: As a Call Center Representative at Ideaboxpro, you will be the voice of our company, providing top-notch customer service to our clients. Your responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services. Your role is crucial in ensuring customer satisfaction and maintaining the positive reputation of our company.
Responsibilities:
- Answer and manage a high volume of incoming calls in a professional and courteous manner
- Respond to customer inquiries and provide accurate information about our products and services
- Troubleshoot and resolve customer issues efficiently, escalating to appropriate departments when necessary
- Document customer interactions and update records in our customer management system
- Assist in outbound call campaigns to follow up with customers or provide additional information
- Maintain a positive and empathetic attitude towards customers at all times
- Excellent communication and active listening skills
- Ability to handle multiple tasks and work in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- A positive attitude and a customer-focused mindset
- Proficiency in using computer systems and customer management software
- Previous experience in a call center or customer service role is a plus
- Competitive hourly wage
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and advancement
- A supportive and collaborative work environment
Job Summary
Full Time
$37k-49k (estimate)
09/12/2024
09/30/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
