40 Field Service Technician II Jobs in Philadelphia, PA
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IDEMIA is Hiring a Field Service Technician II Near Philadelphia, PA
Responsibilities
- Maintenance and repair of all field equipment including computers, cameras, printers, UPS, signature pads, and fingerprint capture units within defined service areas.
- Travel for on site service - frequent in-state driving, long distance if required, overnight stays as needed, occasional out of state travel.
- Provide excellent customer service by working with end users and support personnel to diagnose, repair, and maintain deployed hardware and software in a prompt and courteous manner.
- Maintain and manage spare parts inventory, ensuring that company and customer assets are tracked and safeguarded.
- Maintain and safely operate IDEMIA supplied field service vehicle.
- Remain cognizant of all activities involving the customers in order to represent and protect IDEMIA's interests.
- Escalate calls to level 2 and 3 support teams when appropriate.
- Contrubute to weekly and monthly reporting as applicable.
- Participate in establishing and assume ownership of performance goals.
- Prompltly respond to incidents and service requests to resolve issues as quickly as safely possible.
- Responsible for designing and documenting procedures used in the maintenance, repair, and upgrading of all field equipment.
- Assist in continuous improvement efforts intended to improve customer service and support and cost savings to IDEMIA.
- Take initiative and be proactive to fix issues before they create any problems.
- Adjust work hours to meet customer requirements - overtime occasionally required.
- US citizen only (no dual citizenship).
- Valid driver's license.
- Ability to pass State and Federal background checks.
- Able to work effectively as part of a technical team, communicating and coordinating logistical and troubleshooting activites.
- Comfortable multitasking and managing stress while working in busy customer environments.
- Strong interpersonal skills. Able to communicate effectively and tactfully with customer end users, management, and technical staff.
- Experiential knowledge of Windows operating system installation, configuration, networking, and patching.
- Extensive experience with PC and periferal hardware installation, maintenance, and troubleshooting.
- Comprehensive understanding of software application installation, configuration, and troubleshooting.
- Experience configuring, analyzing, and troubleshooting TCP/IP network connections and infrastructure.
- Must be able to gather, organize, and logically present.
Job Summary
Full Time
Specialty Trade in Construction
$50k-63k (estimate)
07/14/2024
09/09/2024
idemia.com
BILLERICA, MA
7,500 - 15,000
2017
$1B - $3B
Specialty Trade in Construction
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About IDEMIA
IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, an identity that ensures privacy and trust and guarantees secure, authenticated and verifiable transactions, we reinvent the way we think, produce, use and protect one of our greatest assets our identity whether for individuals or for objects,... whenever and wherever security matters. We provide Augmented Identity for international clients from Financial, Telecom, Identity, Public Security and IoT sectors. With 15,000 employees around the world, IDEMIA serves clients in 180 countries.
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The job skills required for Field Service Technician II include Field Service, Customer Service, Installation, Troubleshooting, Communicates Effectively, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician II positions, which can be used as a reference in future career path planning. As a Field Service Technician II, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician II. You can explore the career advancement for a Field Service Technician II below and select your interested title to get hiring information.
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