Job Title: Logistics Operator (Product Planning) **

Location: Santa Fe Springs, CA **

Duration: 12 Months

Job Description:

• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
• Provide customers with updates on the status of their shipments.
• Monitor shipments to ensure they are delivered on time and in compliance with regulations.
• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
• Provide customer service, including responding to customer inquiries, and resolving customer complaints.
• Keep records of all transactions of shipments, and maintain customer accounts.
• Develop and implement strategies to optimize operational processes.
• Collaborate with other departments to provide high quality customer service.

Skill Needed:

• 3 years of Freight Forwarding operation or transportation/logistics-related relevant experience
• Strong understanding of international transportation / freight forwarding industry
• Bachelor’s Degree preferred, High school GED required
• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
• TMS and WMS system experience preferred

About IDEXCEL INC

Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Job Type: Contract

Pay: $21.19 - $24.00 per hour

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Work Location: In person