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We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy.
The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.
We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.
We are always on the lookout for great Veterinary Technicians! for Field Support roles! We are currently having conversations with people who might like to join our IDEXX team in the future or would like to get more information about Field Support Careers at IDEXX.
Learn more about Field Support opportunities :
What can you expect?
You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners.
Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry.
The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.
As an FSR you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions.
You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue) You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan.
No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.
The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor.
You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.
What do you need to succeed?
It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work.
Key Traits for Success as a Field Support Representative with IDEXX :
Shift info / travelling :
What you can expect from us :
Physical Demands an Work Environment :
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases.
We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
Last updated : 2024-08-30
Full Time
Scientific Services
$63k-77k (estimate)
09/01/2024
11/18/2024
idexx.com
PHOENIX, AZ
7,500 - 15,000
1983
Public
BOBBY MCFADDEN
$1B - $3B
Scientific Services
IDEXX manufactures and distributes veterinary diagnostic and specialty products.
The job skills required for Field support representative include Technical Support, Innovation, Leadership, Communicates Effectively, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field support representative positions, which can be used as a reference in future career path planning. As a Field support representative, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field support representative. You can explore the career advancement for a Field support representative below and select your interested title to get hiring information.