1 Desktop Analyst Job in Memphis, TN
IDR, Inc. is Hiring a Desktop Analyst Near Memphis, TN
Position Requirements
- Minimum of 3 years of experience in a service desk support role
- Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
- Experience with Windows 11 a plus
- Experience with endpoint management tools like Microsoft Intune
- Experience working with objects in a Microsoft Active Directory / Azure AD environment
- Experience in supporting iOS devices and Mobile Applications
- Experience with MacOS and Apple devices a plus
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware
- Collaborate with IT teams to troubleshoot and resolve escalated incidents
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders
- Manage all endpoint installations and configurations
- Assist in maintaining and updating inventory of computers and related peripherals
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment
- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications
- Competence in supporting MacOS and Apple devices
- Thorough knowledge of current desktop computer operating systems, particularly Windows
- Ability to set up and configure computers and printers in a network environment
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners)
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
Job Summary
Full Time
IT Outsourcing & Consulting
$54k-69k (estimate)
07/04/2024
08/01/2024
idr-inc.com
ALPHARETTA, GA
50 - 100
1998
ERIC FRENCH
$10M - $50M
IT Outsourcing & Consulting
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About IDR, Inc.
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, Fort Worth, Denver, and Birmingham markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, call center, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRat...eds Best of Staffing Client and Talent awards for eight years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, IDR is your partner for staffing augmentation, contract-to-hire, statement of work, and direct hire services. Were passionate about what we do and how we do it, and we look forward to working with you.
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The job skills required for Desktop Analyst include Desktop Support, Customer Service, Technical Support, Active Directory, Computer Systems, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Analyst positions, which can be used as a reference in future career path planning. As a Desktop Analyst, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Analyst. You can explore the career advancement for a Desktop Analyst below and select your interested title to get hiring information.
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