3 Technical Customer Service Advisor (351081) Jobs in Suwanee, GA
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IDR, Inc. is Hiring a Technical Customer Service Advisor (351081) Near Suwanee, GA
IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
This is a contract to hire* position; fully onsite in Suwanee, GA.
Position Overview for the Technical Customer Service Advisor
- Receive inbound inquiries regarding products and services
- Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
- Investigate and resolve a variety of technical and non-technical inquiries
- Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status
Required Skills for the Technical Customer Service Advisor:
- 1 years of professional experience working in a Call Center or customer service
- 1 years of professional experience, troubleshooting, tech support, or help desk
- Ability to handle customer request via phone calls, chat sessions and emails
- Successful background taking 60 inbound calls per day
- Excellent communication skills and high level of professionalism
- High Technical Aptitude, troubleshooting experience
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row
Job Summary
Contractor
IT Outsourcing & Consulting
$47k-61k (estimate)
07/25/2024
08/02/2024
idr-inc.com
ALPHARETTA, GA
50 - 100
1998
ERIC FRENCH
$10M - $50M
IT Outsourcing & Consulting
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About IDR, Inc.
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, Fort Worth, Denver, and Birmingham markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, call center, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRat...eds Best of Staffing Client and Talent awards for eight years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, IDR is your partner for staffing augmentation, contract-to-hire, statement of work, and direct hire services. Were passionate about what we do and how we do it, and we look forward to working with you.
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The job skills required for Technical Customer Service Advisor (351081) include Customer Service, Troubleshooting, Communication Skills, Help Desk, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Service Advisor (351081). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Service Advisor (351081). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Service Advisor (351081) positions, which can be used as a reference in future career path planning. As a Technical Customer Service Advisor (351081), it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Advisor (351081). You can explore the career advancement for a Technical Customer Service Advisor (351081) below and select your interested title to get hiring information.
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