Tier 2 Systems Support Engineer

IDR is seeking a Tier 2 Systems Support Engineer for one of our top clients in Tampa, Florida. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This role follows a hybrid work schedule with 3 days onsite, and 2 days remote each week in Tampa. FL.

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.*

Responsibilities of the Tier 2 Systems Support Engineer:

• Utilize phone, email, chat, and remote tools to troubleshoot and resolve end-user issues.
• Install software, updates, and patches for servers, networks, and workstations.
• Configure and manage support servers, firewalls, and peripheral equipment.
• Handle escalations from tier 1 engineers.
• Provide onsite customer support as needed.
• Assist with design, planning, and deployment of technology into client environment.

Required Skills for the Tier 2 Systems Support Engineer:

• Must have prior experience working for a Managed Service Provider (MSP).
• 3 years of experience troubleshooting network and server issues.
• 3 years of experience supporting virtual and physical servers as well as network hardware & software.
• Firm knowledge and experience with Active Directory, Azure AD, M365, Exchange, etc.
• Prior network experience with routers, switches, firewalls, and/or access points.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25 Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row