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Position Summary:
IEM is looking for an IT Help Desk Analyst to work in a hybrid situation, working from the office on rotating days. The ideal candidate will be a solution-oriented, customer service-driven individual that can excel in a fast-paced environment. This individual will utilize exceptional listening, critical thinking, and communication skills to resolve internal client issues.
Primary Location:
Travel Requirements:
Essential Functions:
Current Knowledge, Skills, and Abilities:
Minimum Qualifications:
Preferred Qualifications:
Benefits and more:
Why join IEM:
We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives - join us while we build a safe, secure and resilient world.
Our culture:
IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.
IEM is an Equal Opportunity Employer including Vets and Disabled:
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.
Full Time
Business Services
$53k-67k (estimate)
05/02/2024
05/15/2024
iem-inc.com
COLUMBIA, MD
50 - 100
Private
CAROL BERGER
$10M - $50M
Business Services
The job skills required for IT Help Desk Analyst include Troubleshooting, Help Desk, Customer Service, Active Directory, Microsoft Office, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Analyst. You can explore the career advancement for an IT Help Desk Analyst below and select your interested title to get hiring information.