Essential Job Functions: 
Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation’s primary goal is to provide world-class compensation services to its customers.

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Compensation Technician in the Office of Global Compensation. The Compensation Technician position will be responsible for payroll processing, analysis, auditing, and monitoring of payroll in the office of American Pay Processing (CGFS/GC/PPR/AMP).

American Pay Processing (AMP): Provides compensation services to U.S. Foreign Service, Department of State Civil Service and Foreign Service Retirees. We also provide American payroll services for U.S. Agencies Overseas. AMP manages a diverse foreign affairs payroll environment, providing our services to our Civil and Senior Executive Service employees domestically, U.S. Foreign Service employees in the U.S., and overseas, and Annuity services to Foreign Service Retirees. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees and Annuitants.

Job Responsibilities

The Compensation Technician’s primary responsibilities are T&A reporting (bi-monthly), pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following:

• Responsible for accuracy of calculating and processing Time and Attendance into various proprietary financial systems, ensuring timeliness and accuracy of information. This includes working accounts by organization or country code by processing a variety of transactions which affect pay, leave, taxes, benefits, and other deductions.
• Receive, research, analyze, and process pay actions under the Common Actions such as, but not limited to: Accounting Updates, Awards, COLA (Cost of Living Allowance), Donated Leave, E&L Statements, General Inquiry – Common/Historical, INWS (In Non-Working Status), Leave Adjustments, Overpayment & Underpayment - Common, PCS Renewal/Other, Restored Leave Adjustment, Return of Donated Leave, Salary Adjustment, Service Computation Date Adjustment, Supplemental- Common, T&A Processing & Manual Submission, Year-to-Date Adjustment (YTDA) – Common.
• As needed, the following Common Monitoring measures may be required: T&A Adjustment Monitoring, eAwards Letters, Employees Not Paid Report, SCALP Report, Negative Annual Sick Leave Report, Annual Leave Forfeiture, Automated Adjustment Report, T&A Correction Errors by Org Code and Calculations Exception.
• Verifies the validity of personnel actions and personal service contracts/agreements prepared by serviced Embassies, rejecting those who are not properly completed or in accord with existing personnel law, regulation and advises post personnel offices of the deficiencies and corrections needed to affect the action.
• Answers questions from employees regarding payroll matters (pay, deductions and related matters).
• Audits, analyzes, and reconciles reports or accounts, and as necessary, makes adjustments which are largely retroactive in nature. More difficult adjustments may require extensive record searches and involve correction of accounts.
• Perform manual calculations when deemed necessary to verify year-to-date adjustments and corrections when the calculations cannot be performed through the automated payroll system, GFACS and or other financial systems as required.
• Research, correct and determine the cause of erroneous payments and timely clearing of domestic and overseas T&A rejects.
• Calculating overpayments made due to system deficiencies, preparing proposed repayments schedules, communications those proposals to the employees and entering the collections in accordance with the debt collections of the Federal Government. Overpayments may occur during each bi-weekly pay cycle.
• Prepares reports on various aspects of the payroll cycle, as requested by DoS.
• Performs other payroll duties as assigned.

• Required skills:
  • Requires a knowledge and understanding of the established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting procedures and techniques used in an accounting system, or a segment of an accounting system, where there are few variations in the types of transactions handled. In addition, some jobs at each level may require a basic knowledge and understanding of the terminology, codes, and processes used in an automated accounting system.
  • Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills.
  • Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Our most Successful Employees in this Position:
  • Analytical
  • Attention to detail
  • Initiative
  • Process Oriented

Qualifications: 
Minimum Requirements:

• Provides business process analysis, systems analysis and system support services requiring knowledge and experience with the automated systems that support financial services, overseas and domestic, or in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems. This analysis supports the organization in resolving production system issues, identifying system gaps, assessing the impact of proposed changes to existing automated systems, documenting system requirements for proposed enhancements, assisting implementation of new and modified systems, supporting system users in the area of help desk support, training and other activities requiring an in-depth understanding of the function and/or the automated systems that support the function. The analysis also supports the design of new workflows, new procedures and new or revised automated systems. This analysis also supports the continuous improvement in reconciliation of general ledger accounts with Treasury and the production of cyclic financial statements through the identification of transaction errors, causes and corrective actions – either through system modifications or user training.
• Relevant professional experience supporting the design, development, analysis, testing, or implementation of systems similar in size, complexity, and scope to the DoS systems: experience with development and testing methodologies in a systems environment; experience managing development and or maintenance efforts; and experience performing technical tasks and analysis. The Department prefers candidates that have experience with some of the systems and technical environments supporting DoS, performing help desk support for large, complex financial system implementations and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Experience in supporting the development/implementation of large, complex financial management systems is preferred.

Work Schedule:
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a hybrid position with 3 days teleworking and 2 days on-site.

IFAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.