26 Front Desk / Customer Service Representative Jobs in Concord, NC
iFLY Indoor Skydiving is Hiring a Front Desk / Customer Service Representative Near Concord, NC
Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.
iFLY is a global company with over 30 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:
Safety First
Outrageous Passion
Accountability
Respect
CSR Day-to-Day:
- Safety - Promote customer safety throughout their time in the wind tunnel and facility
- Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
- Stand for about 8 hours a day while working on a point-of-sale system
- Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph
What We are Looking For:
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
- Average hourly rate, including commissions - $18-20/hr. (base commission)
- Medical, dental, vision and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- Holiday pay options
- 401k retirement investment with company match
- Tuition reimbursement
- Referral bonus program
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family!
Job Summary
Full Time
$27k-35k (estimate)
05/24/2024
07/18/2024
iflyworld.com
Austin, TX
500 - 1,000
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The job skills required for Front Desk / Customer Service Representative include Customer Service, CSR, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk / Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk / Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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