11 Sr Service Desk Analyst Jobs in Tampa, FL
iGov is Hiring a Sr Service Desk Analyst Near Tampa, FL
This position is contingent upon contract award
Essential Responsibilities
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- Skill developing, managing, and leading projects with time and fiscal constraints.
- Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.
- Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.
- Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.
- Skill troubleshooting customer application, hardware, network, and related performance issues. Contacts customers to provide detailed instructions or status updates to ensure satisfactory situational awareness.
- Requires the ability to manage multiple issues simultaneously in a fast-paced environment.
- Skill identifying, documenting, tracking, and examining customer reported issues in a Ticketing System to ensure timely resolutions.
- Skill collecting feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience.
- Skill performing normal operations and maintenance functions on IT infrastructure to ensure optimal performance daily. This includes performing scheduled and unscheduled maintenance on servers, switches, and other support infrastructure.
- Ability to respond to telephone calls, e-mail correspondence, and personal requests for technical support related to supported networks, systems, and services.
- Ability to perform onsite and remote analysis, diagnosis, and resolution of complex customer problems.
- Ability to create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained.
- Ability to monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies. Apply fixes and patches as needed, or directed by the Government.
- Ability to serve as the single point of contact for customers to report program-related problems.
- Ability to diagnose and resolve a variety of technical issues, with the capability to break down technological processes and deliver clear step-by-step instructions.
- Draft, edit, maintain, and provide input to local Standard Operating Procedures (SOP). (DEL 0008)
- Analyze and resolve problems associated with server hardware, operating systems, and applications software while adhering to mandated security requirements and guidelines.
- Skill analyzing and evaluating resources and performance to measure progress and make necessary adjustments when needed.
- 5-7 years of experience
- Skill testing and deploying IT hardware and software capabilities to global customers as directed by the Government.
- Skill performing regular tests and data backups to ensure the supported systems and services work as directed by the Government.
- Skill writing technical instructions, procedures, and training documents for customers.
- Bachelor's degree in Engineering or other related technical discipline.
EEO: M/F/D/V
Job Summary
Full Time
Business Services
$60k-75k (estimate)
06/22/2024
07/20/2024
igov.com
RESTON, VA
100 - 200
2002
Private
LEE FREDERIKSEN
$50M - $200M
Business Services
Related Companies
The job skills required for Sr Service Desk Analyst include Troubleshooting, Customer Service, Computer Systems, Technical Support, Operating System, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Sr Service Desk Analyst, it can be promoted into senior positions as a PC Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr Service Desk Analyst. You can explore the career advancement for a Sr Service Desk Analyst below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
