Position: Customer Service

Location: Knoxville, TN 37932 (Work From office)

Language : English/ Spanish

Job Description

Voice (inbound) - As a customer service representative (Bilingual), your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations

Attitude and Behaviour

▪ Excellent customer service skills

▪ Attention to detail

▪ Easy to work with

▪ Accepts feedback well

▪ Provides a high level of service

▪ Acts as a brand ambassador and its partners.

▪ Understands and uses listening, sharing, clarifying and problem-solving skills

▪ Demonstrates empathy effectively

▪ Self-directed

▪ Ability to organize, prioritize, anticipate situations, act, and see issues through to completion

▪ Manage individual performance and positively contribute to team performance

▪ Ability to work independently and proactively in a fast-paced, high-growth environment

Education, Experience and Other Skills

▪ Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation packages)

▪ Strong knowledge of geography; ability to pass a basic geography test

▪ One (1) year call center experience

▪ Customer service experience preferred

▪ Strong knowledge of Microsoft Word, Excel and MS Office preferred

▪ Commitment to customer service

▪ Strong typing skills

▪ Strong familiarity with the internet incl. ability to navigate seamlessly between multiple applications

▪ Excellent problem-solving and decision-making skills

▪ Effective written, verbal, and interpersonal communication skills

▪ Demonstrated proficiency in English

▪ High School Diploma (or equivalent) required

We Offer

-Work from Office

-Competitive salary package

-Thorough training enabling all team to perform effectively

-Career growth opportunities within an international developing team

Benefits :

Paid Training

Paid time Off

401K /match

Dental/medical/vision Insurance

Shift Timing 11.00 am -8.00 PM

5 Days

1 day either sat or Sun is mandate

4 days in Weekdays

1 days in weekdays & 1 weekend is off

About IGT

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We are committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Headquartered in India, IGT has operational presence across five continents and also provides services to clients from its global delivery centers in India, Philippines, China, Malaysia, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt and the USA. Our Nucleus approach comprises of extending our success DNA across multiple locations to the onsite teams and offshore development units. These locations are backed by IGT’s strong corporate framework where state-of-the-art delivery methodologies along with HR policies, quality and governance are implemented

IGT ‘s engagement model operates from 30 delivery centers across the globe to provide 24×7 support to its clients. The model allows clients to choose a global sourcing delivery that is best suited to their business needs.

Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Regards

Varsha Batra

E.varsha.batra@igtsolutions.com

M. 91-8527123018(WhatsApp CV)